About VA International
By Vincent
By Vincent
Everything you need to know about Virtual Assistant International, our platform, training, vacancies, community, and how we help Virtual Assistants and businesses worldwide.
About VA International
VA International trains people to become virtual assistants and connects them with employers who need one. This article gives a plain overview of what we do and how the pieces fit together. What is VA International? VA International is built around two connected things: a structured training program that teaches the craft of virtual assistant work, and a jobs platform — jobs.virtualassistantinternational.com — where VAs and employers find and hire each other directly. There's no agency in between and no placement fees. What's the difference between the training and the jobs platform? The training program teaches the skills; the jobs platform is where you use them. You don't have to complete the training to use the jobs platform — you can create a free profile and browse vacancies right away. Applying to vacancies and messaging employers needs a paid membership; see the Pricing article for details. The training is a separate, optional part of what VA International offers. Who is the jobs platform for? Two groups: virtual assistants looking for remote work, and employers looking to hire one. VAs create a profile, browse vacancies, and apply once they have a paid membership. Employers create a company profile, post vacancies, and search VA profiles directly — that side is free. Do I need any experience to use the platform? No specific experience is required to create an account or a profile. What matters is what you put in your profile — your skills, availability, and the kind of work you're looking for — since that's what employers see when they search. Where can I get more help? The other articles in this Help Center cover getting started, pricing, privacy, and support in more detail. If you can't find an answer, use the contact form on our website or, if you're logged in, start a conversation with the support assistant from your dashboard's Messages page.
What the platform is (and isn't)
It helps to know exactly what kind of platform you're using. This article explains what jobs.virtualassistantinternational.com is — and clears up what it's not. Is VA International a staffing or recruitment agency? No. It's a self-serve job board. Employers post their own vacancies and search VA profiles themselves; VAs create their own profile and, once they have a paid membership, apply to vacancies themselves. There's no agency assigning candidates to roles in between, and no placement fees. Does VA International match or assign VAs to jobs for me? No. The platform gives employers the tools to search, message, and review candidates directly, and gives VAs the tools to browse listings and, with a paid membership, apply and message employers directly. Who talks to whom, and who's hired, is decided by the employer and the VA — not by VA International on their behalf. Does VA International handle payment between employers and VAs? No. VA International is a job board that connects employers and VAs — it isn't a payment processor or payroll provider. Once you're working together, you and the other party agree on payment terms directly between yourselves. Does VA International charge a placement fee or commission? No. There are no placement fees for hiring through the platform. Is the jobs platform connected to VA International's training courses? Yes — both are part of VA International. The training program and the jobs platform work together, but you don't need to complete training to create a profile and use the jobs platform. Who reviews what gets posted? Job listings publish immediately once submitted, so employers don't wait to start receiving applications. The team also reviews listings after they go live and can correct or remove ones that don't meet the platform's guidelines.
How the platform works for VAs
Here's the short version of how virtual assistants use jobs.virtualassistantinternational.com — from creating a profile to applying for work. The free tier and the paid membership unlock different parts of this, so the split matters. The Virtual Assistants section of this Help Center covers the career side in more depth. How do I get started as a VA? Create an account with an email and password, or sign up with Google or Facebook. Confirm your email, then build your profile with your skills, availability, and the kind of work you're looking for — all of this is available on the free tier. What can I do on the free tier? Create and edit your profile, browse job listings, and appear in employer searches. It's a real, usable starting point — you don't need to pay to build a complete profile or see what's out there. Do I need to pay to apply to jobs or message employers? Yes. Applying to a vacancy and messaging an employer both require a paid membership. The free tier covers building your profile and browsing — applying and messaging are Pro-tier features. You can see what's included and the current price on the Membership page in your dashboard. How do employers find me? Employers search VA profiles directly and browse vacancy applicants. A complete profile — skills, availability, rate, languages — is what makes you show up in those searches, so it's worth filling it in fully even before you upgrade. Is there a limit on how many jobs I can apply to once I'm on a paid membership? No — once you have a paid membership, there's no limit on how many vacancies you can apply to. Where do I manage my applications and profile? Your dashboard is the hub for all of this — your profile, your membership, saved vacancies, and (once you're on a paid membership) your applications and messages are all there once you're signed in.
How the platform works for employers
Here's the short version of how employers use jobs.virtualassistantinternational.com to hire a virtual assistant. The Employers section of this Help Center covers each step in more depth. How do I get started as an employer? Create an account, then set up a company profile — name, description, and any details candidates should see. Your company profile is what applicants see alongside every vacancy you post. Does it cost anything to post a vacancy? No. Posting vacancies and searching VA profiles doesn't cost anything right now. What happens after I post a vacancy? It publishes immediately, so candidates can see and apply to it right away. The team also reviews listings after they go live and can correct or take down a listing if something's off. How long does a listing stay live? A published listing stays active for 60 days, then expires automatically. If you're still hiring, you can duplicate the listing to run it again. Can I search for VAs directly instead of waiting for applications? Yes — you can browse and search VA profiles yourself and reach out to candidates that match what you need, rather than only relying on inbound applications. Where can I find more detail on hiring and managing a VA? The Employers section covers writing a job description, evaluating candidates, interviewing, contracts, and paying your VA once you've hired someone.
Accounts and getting started
Whether you're joining as a VA or an employer, account setup follows the same basic steps. This article covers creating, verifying, and managing your account. How do I create an account? Sign up with an email and password, or use Google or Facebook to sign up faster. You'll choose whether you're joining as a VA or an employer — that choice determines which dashboard and tools you get. Do I need to verify my email? Yes. After signing up, confirm your email address before your account is fully usable. If you don't see the confirmation email, check your spam folder before requesting a new one. I forgot my password — how do I get back in? Use the "forgot password" option on the sign-in page to reset it. You'll get an email with a link to set a new one. What information do I need to sign up? Just an email address and a password (or a Google/Facebook account) to get started. You'll add profile or company details afterward, inside your dashboard. How do I update my account settings? Your account settings are in your dashboard once you're signed in — update your email, password, and other account details there. How do I delete my account? You can delete your account from your account settings. This is self-service and doesn't require contacting support, though support is available if you have questions before you do.
Pricing and billing
Here's what costs money on VA International's jobs platform today, and what doesn't. Pricing details can change, so this article points you to where the current numbers always live. Is it free to post a job as an employer? Yes. Creating a company profile and posting vacancies is currently free — there's no listing fee and no charge added on top of what you pay your VA directly. Is it free to create a VA profile? Yes. Creating a profile and browsing vacancies is free, and your profile can appear in employer searches on the free tier. Is it free to apply to jobs or message employers? No. Applying to a vacancy and messaging an employer both require the paid membership. The free tier is for building your profile and browsing — you'll need to upgrade before you can apply or message. What does the paid membership include? It's what unlocks applying to jobs and messaging employers, plus extra visibility for your profile with employers. Once you have it, there's no limit on how many jobs you can apply to. Where do I see the current price? Pricing for the Pro membership is shown live on the Membership page in your VA dashboard, along with what it includes. We list it there rather than here so it's never out of date. How do I upgrade, downgrade, or cancel a paid membership? Manage your membership from the Membership page in your dashboard — upgrade to Pro, or open the billing portal from there to manage or cancel an existing subscription. Does VA International take a cut of what I earn or pay? No. Payment between an employer and a VA is arranged directly between the two of you — VA International isn't a payment processor or payroll provider for that working relationship, and doesn't take a percentage of it.
Privacy and how we handle your data
You're trusting us with your profile, applications, and messages. This article covers the basics of how your data is handled and what control you have over it. Is there a full privacy policy? Yes — our Privacy Policy page covers what data we collect and how it's used in full detail. This article is a quick-reference summary, not a replacement for it. Who can see my profile information? It depends on the field and your settings. Some profile details are visible publicly; others are only visible to employers once they're logged in. You control what you add to your profile, and you can review and update it at any time. Do you use cookies? Yes, for things like keeping you signed in and understanding how the site is used. You can review and manage cookie preferences from the cookie banner or the link in the site footer. Can employers or VAs see information I haven't chosen to share? No. Beyond the profile details made visible by your own settings, the platform doesn't expose your other account information, messages, or activity to other users unless you share it yourself. Can I have my data deleted? Yes. You can delete your account yourself from your account settings, which removes your profile and account data. If you'd rather talk it through first, contact support before you do. Who do I contact with a privacy question? Use the contact form on our website, or the support option in your dashboard if you're signed in.
How to contact support
Whether you're a VA or an employer, here's how to reach us — with or without an account, and faster once you're signed in. How do I contact support? Use the contact form on our website, or email us at [email protected]. Both are open to anyone, whether or not you have an account, and go directly to our team. We reply within one business day (Mon–Fri, 09:00–17:00 CET). I'm signed in — is there a faster way to reach support? Yes. Open Messages in your dashboard and use the "Contact support" option to start a conversation with our support assistant. It's available for both VA and employer accounts. Is the support assistant a real person or a bot? It's an AI assistant built to answer common questions quickly. If it can't resolve what you're asking, reach out through the contact form and a person on our team will follow up. What should I include when I contact support? The email address on your account, the page, job listing, or conversation involved, and what result you expected. That context helps us sort out the issue faster. Can I get support before I've created an account? Yes — the contact form doesn't require an account, so you can reach out with questions before signing up.
Reporting a problem or a suspicious job post
If something on the platform doesn't feel right — a message, a listing, or a profile — here's how to flag it and what happens next. I received a suspicious or inappropriate message — what do I do? Use the report option on that message or conversation, and block the sender if you want to stop further contact — you don't need to wait for a resolution before blocking. Reports go to our team for review. I think a job listing looks like a scam — how do I report it? Use the "Report this job" button on the listing's own page — it's the fastest way, and it goes straight to our moderation team with your comment attached. If you can't find it or your concern isn't about a specific listing, contact support instead. Our team also reviews listings after they're published and can remove ones that violate the platform's guidelines. What are common signs of a suspicious job post? Be cautious of listings that ask for payment or personal financial details upfront, promise unusually high pay for minimal work, or push you to move the conversation off-platform immediately. When in doubt, keep early conversations inside the platform's messaging and report anything that feels off. What happens after I submit a report? It goes to our team's review queue, and we look into the account, message, or listing involved. We keep reports confidential and use them only to review the situation reported. Can I report a profile I think is fake? Contact support with the profile in question and why it looks suspicious, and our team will look into it. Is reporting the same as blocking? No — they're separate actions and you can do both at once. Reporting flags something for our team to review; blocking stops that account from contacting you further. Neither requires the other.
General FAQ about VA International
Quick answers to common questions about VA International that don't fit neatly into one topic. For anything not covered here, use the contact form or your dashboard's support option. What is VA International, in one sentence? A company that trains people to become virtual assistants and runs a jobs platform — jobs.virtualassistantinternational.com — where VAs and employers find and hire each other directly. Is the jobs platform the same as the training program? No, they're two connected parts of VA International. The jobs platform is where you create a profile, post vacancies, or apply for work; the training program is a separate curriculum. You don't need to complete the training to use the jobs platform. Do I have to pay to join as a VA? Joining is free — creating a profile and browsing vacancies costs nothing. Applying to vacancies and messaging employers, though, requires the paid membership. Do I have to pay to post a job as an employer? No, posting vacancies and searching VA profiles is currently free. Does VA International charge a placement fee or commission? No. There are no placement fees, and VA International doesn't process payment between employers and VAs or take a cut of it. How is this different from a staffing agency? There's no agency assigning candidates in between. Employers post vacancies and search profiles themselves; VAs apply themselves. You deal with each other directly. Where do I go if my question isn't answered here? Check the other sections of this Help Center first — Virtual Assistants and Employers cover more specific topics. Otherwise, use the contact form on our website or the support option in your dashboard.