Whether you're a VA or an employer, here's how to reach us — with or without an account, and faster once you're signed in.

## How do I contact support?
Use the contact form on our website, or email us at info@virtualassistantinternational.com. Both are open to anyone, whether or not you have an account, and go directly to our team. We reply within one business day (Mon–Fri, 09:00–17:00 CET).

## I'm signed in — is there a faster way to reach support?
Yes. Open Messages in your dashboard and use the "Contact support" option to start a conversation with our support assistant. It's available for both VA and employer accounts.

## Is the support assistant a real person or a bot?
It's an AI assistant built to answer common questions quickly. If it can't resolve what you're asking, reach out through the contact form and a person on our team will follow up.

## What should I include when I contact support?
The email address on your account, the page, job listing, or conversation involved, and what result you expected. That context helps us sort out the issue faster.

## Can I get support before I've created an account?
Yes — the contact form doesn't require an account, so you can reach out with questions before signing up.